How to Register & Track GEPCO Complaints Online
Facing power outages, low voltage issues, transformer faults, or billing errors? Learn how to lodge and track complaints online via 8118 SMS, 118 helpline, and PITB CMS portal.
Method 1: Register Complaint via 8118 SMS Service
The fastest way to register a power outage or line fault complaint is via GEPCO's 8118 SMS service:
- Open the Messaging app on your mobile phone.
- Type your 14-digit Reference Number followed by a brief complaint details (e.g.
12123456789012 No Power Transformer Trip). Find your reference number using our Reference Number Guide. - Send the message to 8118.
- You will receive an automated SMS reply containing your Complaint Ticket ID.
Method 2: Call GEPCO 24/7 Helpline 118
Dial 118 or toll-free number 0800-05118 from any mobile or landline in Gujranwala, Sialkot, Gujrat, Narowal, Hafizabad, or Mandi Bahauddin. Representatives will register your ticket in the Customer Complaint Management System (CCMS). View full phone numbers on our GEPCO Helpline Directory.
Method 3: Register Online via PITB Customer Complaint Portal
Visit the official Ministry of Energy CCMS portal (ccms.pitc.com.pk) ➔ Click Register Complaint ➔ Select GEPCO ➔ Enter Reference Number ➔ Select complaint category (No Power, Low Voltage, Meter Fault, Overbilling) ➔ Track live resolution status online.