How to Replace a Defective or Burned GEPCO Meter
Is your GEPCO electricity meter burned, running too slow, or showing a blank digital display? Follow this official guide to get a new meter installed promptly.
Signs of a Defective or Damaged GEPCO Meter
- Burned Meter Terminal Box: Smell of burning plastic or sparking near the meter connection.
- Blank Digital Display: The LCD screen on single-phase or 3-phase digital meters is completely dark.
- Sluggish or Stopped Reading: Meter disk or digital kWh digits do not move while heavy appliances (AC, motor) are running.
- Reverse Running: Meter display digits count backwards.
Step-by-Step Replacement Application Procedure
- Lodge a Formal Complaint: Call GEPCO Helpline 118 or visit your local Sub-Divisional Officer (SDO) office (see GEPCO Helpline Numbers).
- Meter Testing Inspection: A GEPCO Line Superintendent (LS) or Meter Inspector visits your property to test the meter and issue a MCO (Meter Change Order).
- Detection Bill Calculation: While your meter is defective, GEPCO charges an average detection bill based on your historical consumption during the same month of the previous year.
- Installation of New Meter: Once the demand notice is cleared (if meter damage was caused by consumer overload), GEPCO technicians install a new digital static meter.